Privacy Policy — International Woodworking Technologies, LLC

Effective date: October 08, 2025

Who We Are

International Woodworking Technologies, LLC (“IWT,” “we,” “us,” or “our”) provides parts, services, and consulting for Giben panel saws and related equipment. We are based in Michigan, USA, and serve customers in the United States, Canada, and Mexico.

Contact:
PO Box 501, Cannonsburg, MI 49306
Website: https://www.iwoodtech.com
Email: info@iwoodtech.com | Phone: 678-936-8338

What This Policy Covers

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, request quotes, purchase parts or services, or otherwise interact with IWT.

Information We Collect

Identifiers & Contact Details: name, company, role, shipping/billing addresses, email, phone.
Commercial & Order Data: quotes, purchase history, invoices, service tickets, RMA/returns.
Payment Information: last four digits, transaction IDs, and status via our payment processors (we do not store full card numbers).
Technical Data: IP address, device/type, browser, pages viewed, referring URLs, time on site, cookies, and similar technologies (see “Cookies & Analytics”).
Communications: emails, forms, service notes, and call summaries.
Job-Site & Service Data (B2B services): site contacts, access and safety requirements, photos/notes necessary to perform work.
Optional: marketing preferences, newsletter sign-ups.

Sources of Information

Directly from you (website forms, email, phone, purchase orders).
Your organization (if you are an employee/contractor).
Service providers (payments, shipping, analytics, marketing).
Public/industry sources (business directories, trade events).

How We Use Information

Provide quotes, fulfill orders, schedule service, and deliver support.
Process payments, manage accounts, handle shipping/returns.
Improve our site, products, and services (analytics, diagnostics).
Communicate about orders, updates, safety notices, and marketing (you can opt out of marketing at any time).
Detect, prevent, and investigate fraud, abuse, or security incidents.
Comply with legal, tax, and regulatory obligations.

Sharing & Disclosures

We share personal information with:

Service Providers: payment processors, banks, shippers, logistics firms, IT/hosting, CRM, email/marketing tools, analytics.
Professional Advisors: accountants, auditors, lawyers (as needed).
Business Transfers: merger, acquisition, financing, or asset sale.
Legal & Safety: to comply with law, enforce terms, or protect rights, property, and safety.

We do not sell personal information. We “share” personal information for cross-context behavioral advertising in connection with our use of advertising/remarketing cookies as described in “Cookies & Analytics.”

International Data Transfers

We operate in the U.S. and may transfer information between the U.S., Canada, and Mexico. We apply safeguards appropriate to our operations, contracts with service providers, and applicable law.

Cookies & Analytics

We (and selected partners) use cookies and similar technologies to run the site, remember preferences, and measure performance. Categories include: strictly necessary, performance/analytics, and marketing/advertising. Some analytics tools may collect IPs and device data.

Your choices: manage cookies in your browser; opt out of marketing emails via the unsubscribe link; manage preferences in our banner; use our “Do Not Sell or Share” link and enable the Global Privacy Control (GPC) in your browser; request we limit analytics where required by law.

Data Retention

Order & invoice records: typically retained for 7 years to meet tax and accounting obligations.
Service logs & job-site notes: typically retained for 3 years.
We delete or de-identify personal information when it is no longer needed for the purposes described above.

Security

We use reasonable administrative, technical, and physical safeguards (restricted access, encryption in transit and at rest where feasible, least-privilege, logging). No system is 100% secure.

Your Privacy Rights

United States

Depending on your state law and business thresholds, you may have rights to access, delete, correct, or receive a copy of certain personal information, and to opt out of certain processing, including targeted advertising, sales, or profiling. If we deny your request, you may appeal within 45 days by emailing info@iwoodtech.com with “Privacy Appeal” in the subject. We will respond to appeals within the timeframe required by law and include how to contact your state Attorney General if you remain unsatisfied (e.g., Virginia).

California (CPRA)

We disclose whether we sell or share personal information and provide a “Do Not Sell or Share My Personal Information” mechanism.
We disclose whether we use or disclose sensitive personal information and provide a right to limit such use where applicable.
We describe our verification process and how authorized agents may submit requests on your behalf.

Canada (PIPEDA & provincial laws)

You may request access to, correction of, or deletion of your personal information, and withdraw consent where processing is based on consent (subject to legal limits). We rely on appropriate lawful bases such as consent and legitimate interests for business operations. For commercial electronic messages, we obtain express or implied consent and include an unsubscribe link in every message (CASL).

Mexico (LFPDPPP)

You may exercise ARCO rights (Access, Rectification, Cancellation, and Objection). We will respond to ARCO requests within 20 business days and implement granted requests within an additional 15 business days, as required by Mexican law.

How to exercise your rights

Email info@iwoodtech.com with “Privacy Request,” your country/state of residence, the right you wish to exercise, and sufficient details to verify your identity (we may request additional information solely to verify and protect your account). Authorized agents should include proof of authority and the consumer’s signed permission.

Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child provided information, contact us to delete it.

Do Not Track

Because there is no uniform industry standard, our site does not respond to “Do Not Track” signals. We honor legally required opt-out preference signals for “sale/share” where applicable.

Changes to This Policy

We may update this Policy from time to time. The “Effective date” at the top shows the latest version. Material changes will be highlighted on this page or via email when appropriate.